By: Bryan Smith Product Marketing Manager Next to keeping your clubs filled around the clock, one of the most important things a club should pay attention to is your customer service interaction. Your means of communicating with members is VALUABLE and should be treated carefully. Email has become one of the most effective ways to… Continue reading Email Campaigns – Top 5 Things You Need To Know
Author: Gabriel Motta
ABC Financial Unveils New Software Features at IHRSA
FOR IMMEDIATE RELEASE LITTLE ROCK, Ark., (March 18, 2013) – ABC Financial Services, the leading provider of software and billing in the Health and Fitness Industry, announced the release of new enhancements to its DataTrak software. ABC will demonstrate these features, for the first time, at the International Health, Racquet & Sportsclub Association (IHRSA) trade… Continue reading ABC Financial Unveils New Software Features at IHRSA
Daily New Accounts Report
By: Internal Training Department Are you interested in seeing how many new accounts have been approved so far this month? There is a report named “Daily New Accounts” located in the Club Reporting System (CRS) under the Daily tab. This report provides a list of all ABC Managed accounts entered month-to-date. The “Daily New Accounts”… Continue reading Daily New Accounts Report
Assessing Surcharges on Credit Card Transactions
Why you should think twice before doing this! The topic of surcharges has really come to the forefront with the recent announcement that the federal district court preliminarily approved a class settlement that resolves the antitrust claims involving Visa and MasterCard interchange and the merchant acceptance rules in the U.S. and its territories. This… Continue reading Assessing Surcharges on Credit Card Transactions
LeeAnn Gourley
LeeAnn Gourley joined ABC’s accounting team as the Accounts Payable/Purchasing Agent on April 14th 2008; which also happened to be her birthday. In only two weeks of employment, LeeAnn attended the yearly company meeting, which she was the lucky winner of the Grand Prize; a company paid vacation package! She has over twelve years of… Continue reading LeeAnn Gourley
ABC Financial and Lone Star Distribution Establish a Partnership to Provide Support For New Customers
By: John Hoffmann Lone Star Distribution Lone Star Distribution is one of the industry’s premier sources for sports nutrition and fitness supplements nationwide and internationally. Celebrating their 15th anniversary, Lone Star has grown to serve thousands of gyms, health clubs, online stores and nutrition stores with 130 top brands including MET-Rx, BSN, VPX Sports /… Continue reading ABC Financial and Lone Star Distribution Establish a Partnership to Provide Support For New Customers
The Power of Questions in the Health Club Sales Process
By: Jim Thomas Jim Thomas’ Fitness Management & Consulting Sales training participants in our workshops often ask how they can better control the membership sales process. Although many have been trained to spend the majority of their time talking about their club features and programs’ believing that telling is selling… it is an ineffective approach.… Continue reading The Power of Questions in the Health Club Sales Process
Andy St. Onge
Andy St. Onge joined the ABC team in May 2012 as the Call Center Manager. He has over twelve years’ experience leading customer service organizations with a focus on customer loyalty through service excellence. Andy has also extensive experience in project management and corporate training. Originally from Minnesota, Andy and his family have had the… Continue reading Andy St. Onge
Increase Product Sales by 25 Percent
How many times have you had a member that wanted to buy a drink or possibly more personal training sessions but had to put it off because they did not have any form of payment with them? ABC’s Card on File feature eliminates this problem. With Card on File, you can store a member’s credit… Continue reading Increase Product Sales by 25 Percent