Product Updates
Track the evolution of our platform. Filter by release type, product, or timeline to find exactly what you’re looking for.
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28797">Continue reading <span class="screen-reader-text">ABC Insights for Glofox</span></a>
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it turns scattered performance data into a single, clear view for making smarter business decisions.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
Field-Level Permissions for Membership
Field-Level Permissions for Membership gives admins granular control over exactly which membership fields staff can edit, such as Price, Joining Fee, or First Gift Period, instead of opening up the entire membership page to changes. This protects revenue-critical settings by keeping sensitive pricing locked down, while still letting front-line staff manage the specific fields they… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=29380">Continue reading <span class="screen-reader-text">Field-Level Permissions for Membership</span></a>
Field-Level Permissions for Membership
Field-Level Permissions for Membership gives admins granular control over exactly which membership fields staff can edit, such as Price, Joining Fee, or First Gift Period, instead of opening up the entire membership page to changes. This protects revenue-critical settings by keeping sensitive pricing locked down, while still letting front-line staff manage the specific fields they need to do their job day to day. It’s configured through Glofox Desk, under Batch and then User Permissions, and is available to all customers on request.
Enterprise Dashboard: Bulk Dictionary Updates
Update terminology across every location in your organization at once from HQ, so labels, descriptions, and naming stay consistent without location-by-location edits.
Enterprise Dashboard: Bulk Dictionary Updates
Headquarters Bulk Dictionary Updates lets head office admins push terminology changes across all locations in a single action, removing the need to update labels, descriptions, or custom naming location by location.
The Glofox Dictionary controls how terms appear across the Dashboard, member communications, and reporting, so when a brand or operational change requires consistent naming, the update now takes minutes rather than hours across a large estate. Admins access the Dictionary from HQ settings and can apply changes in bulk, with the update propagating to every location in the organization.
This is particularly useful for multi-site operators managing franchise networks or regional groupings where consistent member-facing language is important for brand integrity. Location-level overrides remain possible for operators that need flexibility at the individual site level, while HQ retains the ability to apply global defaults at any time.
Bulk Dictionary Updates is available to all HQ customers.
Waitlist: Configurable Auto-Enrollment Window
Set a custom window for how long a spot is held for a waitlisted member before moving to the next person, so classes fill reliably without leaving members uncertain about whether they made it in.
Waitlist: Configurable Auto-Enrollment Window
The Waitlist Auto-Enrollment Window gives operators control over exactly how long a spot is held for a waitlisted member after a cancellation opens a place.
Previously, waitlist behavior was fixed, which meant some members missed a window they did not know existed or spots sat unfilled because the handoff did not happen quickly enough. With this update, operators set the window to match how their front desk operates and how quickly their members typically respond.
When a cancellation creates an opening, the spot is held for the configured duration and the waitlisted member is notified automatically. If they do not confirm in time, the place moves to the next person in line. The setting applies consistently across locations, so the experience is predictable for both staff and members regardless of which site they book at.
The Waitlist Auto-Enrollment Window is available to all locations using the waitlist feature and is configured from the Dashboard class settings.
XLerate: First Attendance Workflow
Automatically follow up with members right after their first class or appointment, turning a critical engagement moment into a consistent, personal touchpoint without extra staff effort.
XLerate: First Attendance Workflow
The First Attendance workflow in Xlerate triggers an automated follow-up the moment a member attends their first class or appointment, creating a timely and personal touchpoint without requiring any manual action from staff.
Operators can configure the workflow to send an email, push notification, or SMS, or to create a task for staff to make a personal call, and the timing and content can be tailored to match how the studio communicates with new members.
Multiple versions of the workflow can run simultaneously to target different scenarios, for example a general welcome message for all new members, a separate follow-up for members who attended a specific class type, or a targeted outreach for trial members after their first visit. Bulk updates are also supported, so locations can apply the workflow retroactively to members who already had a first attendance.
First Attendance closes one of the most significant gaps in member onboarding automation and is available to all locations with access to Xlerate. It is accessible from Connect, then Automations in the Glofox Dashboard.
Class Utilization Dashboard
Nine dedicated views covering class performance by location, trainer, program, day, time, and 13-month trending are now live in ABC Insights, giving operators a complete and filterable picture of how classes are performing across their network.
Class Utilization Dashboard
The Class Utilization Dashboard is a major upgrade to class analytics in ABC Insights, delivering nine dedicated views that give operators a full picture of how classes are performing across their network.
Views cover performance by location, trainer, program, day and time patterns, and 13-month trending, so operators can identify which sessions are consistently full, which are underperforming, and where scheduling changes could improve utilization. Advanced filters let users slice by program, trainer, facility, or day of week, making it easy to answer specific questions about a class type or a single location without exporting and sorting data manually.
The dashboard is live now in ABC Insights as Class Utilization – New under the Analyze section, and is available to all ABC Insights customers. Additional key utilization metrics will be added to the Glofox Dashboard Class Performance report later in Q3, creating a consistent cross-product experience for operators who work across both platforms.
Total Visits on Class List
Staff can now see each member's lifetime visit count directly on the Dashboard class list, so milestone moments and members at risk of lapsing are visible at a glance without opening a separate report.
Total Visits on Class List
Total Visits on Class List adds each member’s lifetime visit count directly to the Dashboard class list, visible alongside membership status and other details during a live class session.
Staff can see at a glance when a member hits a significant visit milestone, like their 50th or 100th visit, and act on it in the moment with a personal acknowledgement rather than discovering it after the fact. The count includes home location visits, roaming visits, and any pre-migration historical data that was imported, so the number reflects a complete and accurate picture of a member’s activity.
For staff keeping an eye on retention, low total visit counts are also an early signal that a member may be lapsing, prompting timely outreach before they go inactive.
Studio-only visit counts are arriving in a subsequent release, and Pro App class list support is planned for a later phase.
Total Visits on Class List is available to all customers and can be enabled by requesting access in #glofox-eng-triage.
Pro App: Create Class
Trainers and admins can now create and schedule classes directly from the Pro App, without switching to the Dashboard or a desktop during a busy shift.
Pro App: Create Class
Pro App Create Class lets trainers and admins build and schedule classes without leaving the Pro App, removing the need to switch to the Dashboard mid-shift.
From the Pro App, users select the class type, assign a trainer from a dropdown that shows only eligible trainers pre-selected by default, set the date, and publish in a few taps. Classes appear on the schedule immediately, so last-minute additions, substitutions, or responses to unplanned demand can be handled in real time without a front-desk detour. The smart trainer dropdown filters out ineligible staff automatically, so the right person is confirmed quickly and without guesswork.
Pro App Create Class is available to all customers and can be enabled by requesting access in #glofox-eng-triage.
Spot Booking Phase 2: Member Experience
Members can now select their spot through the web portal before booking, and change their spot directly in the app with a one-tap switch, without needing to cancel and rebook.
Spot Booking Phase 2: Member Experience
Spot Booking Phase 2 Member Experience extends interactive spot selection to the web portal, so members who prefer to book online see the same live room map already available in the mobile app.
At the time of booking, members pick their preferred spot from the layout before confirming.
For members who want to change their spot after booking, the app now shows a Change Spot option that pre-selects their current spot for a one-tap switch to any available alternative, removing the need to cancel and rebook entirely.
Together, these updates make the spot booking experience consistent across web and mobile, and significantly reduce the friction that previously came with spot changes.
Spot Booking Phase 2 Member Experience is live for studios on Spot Booking 2.0 and can be enabled via #glofox-eng-triage.
Spot Booking Phase 2: Operator Dashboard
Operators now have full self-serve control of the room layout lifecycle, including blocking and unblocking spots, drag-and-drop spot moves, and creating custom spot types, with no engineering ticket required.
Spot Booking Phase 2: Operator Dashboard
Spot Booking Phase 2 Operator Dashboard gives operators complete self-serve control over room layouts without needing to raise an engineering request.
From the Dashboard, operators can block or unblock individual spots, move spots using drag-and-drop, and propagate layout edits to all future classes in a single action, removing the Phase 1 limitation that required engineering involvement for any layout change.
Custom spot types can now be created and deleted directly in the Dashboard, up to 20 per location, and can be set as bookable or non-bookable to match how the studio uses the space. Layouts can be soft-deleted, while active layouts remain protected to preserve ongoing class assignments.
This update closes the operator-side gap for studios that adopted Spot Booking in Phase 1 but still depended on engineering support for layout changes.
It is live for studios on Spot Booking 2.0 and can be enabled via #glofox-eng-triage.
Pro App: Trainer Availability
Staff using the Pro App can now see trainer availability before scheduling an appointment, so bookings happen faster and scheduling conflicts are caught before they cause problems.
Pro App: Trainer Availability
Trainer Availability in the Pro App gives front-desk staff and managers a real-time view of each trainer’s schedule directly within the Pro App before an appointment is booked. Instead of switching between screens or calling a trainer to confirm availability, staff can see open time slots at a glance and book straight into a free window.
This makes appointment scheduling faster in a live studio environment where time at the front desk is limited, and it removes the guesswork that leads to double-bookings or last-minute cancellations.
Trainers benefit too, since their availability is set and respected by the system, reducing the chance of an unplanned session appearing in their calendar.
Trainer Availability is available to all locations using the Glofox Pro App and requires no additional configuration to enable.
Admin & Super Admin Role Management
Admin & Super Admin Role Management makes staff role changes fully self-serve, letting operators upgrade or downgrade someone between Admin and Super Admin directly in the Dashboard instead of filing a request and waiting on engineering to adjust permissions. Role updates now apply instantly, giving operators direct, real-time control over who holds elevated access rather… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=29383">Continue reading <span class="screen-reader-text">Admin & Super Admin Role Management</span></a>
Admin & Super Admin Role Management
Admin & Super Admin Role Management makes staff role changes fully self-serve, letting operators upgrade or downgrade someone between Admin and Super Admin directly in the Dashboard instead of filing a request and waiting on engineering to adjust permissions. Role updates now apply instantly, giving operators direct, real-time control over who holds elevated access rather than dealing with delay or back and forth. Beyond the time saved, this also cuts real cost, removing the manual ticket process is estimated to save around $1,500 per quarter in engineering overhead. The feature is rolling out to all customers, with an internal rollout first and self-serve Super Admin management to follow.
Member App: Roaming Location Search
Members on roaming memberships can now search for studios by city or name in the Member App, pin their favorite locations, and see which is set as their home studio.
Member App: Roaming Location Search
Member App: Roaming Location Search replaces the old flat, scrollable list of studios with a real search field, so members on roaming memberships can find a location by typing its city or name instead of scrolling through every studio in the network. Members can also pin their go-to locations as favorites, giving them instant access on every visit without hunting through the full list again. A clear home studio indicator shows members which location is set as their default, cutting down on confusion and misrouted bookings when they’re visiting a different site. This is available to all members on roaming memberships.
Interactive Spot Booking
Members can now pick their exact seat, bike, or spot on an interactive studio map when booking a class, replacing manual seat assignment with self-serve spot selection.
Interactive Spot Booking
Interactive Spot Booking lets members choose their exact spot in a class right on an interactive map of the studio layout, whether that’s a specific bike, reformer, or seat, instead of being assigned a spot by staff. This simplifies the booking flow for members, who can now see the real room layout and pick their preferred spot themselves. It also removes a recurring task from staff, who no longer need to manually sort seating before class, freeing them up to focus on delivering a great class experience. Because members can lock in a favorite spot, it also gives them one more reason to book early and show up consistently, since a preferred spot is only guaranteed by booking ahead. This feature is coming soon and will be available to all customers.
Book Appointment from Task Popup
Book Appointment from Task Popup lets staff book a class or appointment directly from the task completion popup, without needing to close that window and navigate to the calendar separately. Tasks in Glofox are used to track follow-ups and next steps with clients, and this update means that once a staff member marks a task… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28799">Continue reading <span class="screen-reader-text">Book Appointment from Task Popup</span></a>
Book Appointment from Task Popup
Book Appointment from Task Popup lets staff book a class or appointment directly from the task completion popup, without needing to close that window and navigate to the calendar separately. Tasks in Glofox are used to track follow-ups and next steps with clients, and this update means that once a staff member marks a task as handled, they can immediately schedule the client’s next class or appointment in the same flow. That keeps momentum going in the moment, whether it’s converting a lead-focused task into a trial booking or getting a returning member back on the schedule right after a check-in call. Removing the extra screen switch reduces the chance that a follow-up task gets closed out without actually moving the client forward. For busy front desk and sales staff working through a task list, it turns task completion and booking into a single, connected action instead of two separate steps.
Dashboard Location Search
Staff can now search for locations by name directly in the Dashboard selector, instead of scrolling through the full list to find the right one. For multi-location businesses, this saves time every time someone needs to switch between locations throughout the day. It’s a small change, but one that adds up for staff who move… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28795">Continue reading <span class="screen-reader-text">Dashboard Location Search</span></a>
Dashboard Location Search
Staff can now search for locations by name directly in the Dashboard selector, instead of scrolling through the full list to find the right one. For multi-location businesses, this saves time every time someone needs to switch between locations throughout the day. It’s a small change, but one that adds up for staff who move between locations frequently. Faster location switching means less friction in everyday Dashboard use.
Expiring Members Report Update
The Expiring Members report now filters out members with a future membership by default, so staff see a cleaner, more relevant list right away. New filters for active, overdue, or paused status let owners and front desk teams narrow the report down further to focus on exactly who needs attention. Added visibility into cancellation reasons… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28791">Continue reading <span class="screen-reader-text">Expiring Members Report Update</span></a>
Expiring Members Report Update
The Expiring Members report now filters out members with a future membership by default, so staff see a cleaner, more relevant list right away. New filters for active, overdue, or paused status let owners and front desk teams narrow the report down further to focus on exactly who needs attention. Added visibility into cancellation reasons and visit history gives staff more context before reaching out, so outreach can be more informed and timely. Together, these updates make it easier to catch at-risk members before they lapse.
Sales Report Tax Breakdown
The Revenue Channels tab now shows net sales and total tax amount side by side, so owners and finance staff no longer have to calculate tax figures by hand. Period-over-period comparisons make it easy to see how sales and tax obligations are trending over time. That combination gives faster insight into the true financial picture… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28788">Continue reading <span class="screen-reader-text">Sales Report Tax Breakdown</span></a>
Sales Report Tax Breakdown
The Revenue Channels tab now shows net sales and total tax amount side by side, so owners and finance staff no longer have to calculate tax figures by hand. Period-over-period comparisons make it easy to see how sales and tax obligations are trending over time. That combination gives faster insight into the true financial picture behind your revenue, not just gross numbers. It’s a straightforward way to save time on manual reporting while getting a clearer read on the business.
ABC Insights: All Customers Report
Multi-location operators can now download a single report covering their entire customer base, with 30+ fields spanning membership status, spend, visits, and marketing consent, across every location at once.
ABC Insights: All Customers Report
ABC Insights: All Customers Report gives multi-location operators one downloadable export of their entire customer base, combining more than 30 fields including membership status, total spend, visit activity, lead source, and marketing consent into a single report. Instead of exporting data location by location, operators get full network visibility in one download, covering every studio or gym in their network at once. That combined view makes it easier to spot high-value members, identify lapsed customers, and understand marketing consent status at scale across the whole business rather than one site at a time. It’s available to all ABC Insights customers, with a Location KPI Report coming next.
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28797">Continue reading <span class="screen-reader-text">ABC Insights for Glofox</span></a>
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it turns scattered performance data into a single, clear view for making smarter business decisions.
Membership Self Pause
Membership Self Pause lets members pause their own recurring membership or recurring credit pack directly from the Member App or web portal, without needing to call or email the studio. Members simply select a pause duration from their membership settings, and the system automatically extends their next payment date by the number of days they’re… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28793">Continue reading <span class="screen-reader-text">Membership Self Pause</span></a>
Membership Self Pause
Membership Self Pause lets members pause their own recurring membership or recurring credit pack directly from the Member App or web portal, without needing to call or email the studio. Members simply select a pause duration from their membership settings, and the system automatically extends their next payment date by the number of days they’re paused, so a client who pauses for two days simply has their next charge pushed out two days rather than losing time they’ve already paid for. This applies to recurring memberships and credit packs set to recur, and staff can still adjust or unpause a membership from the Dashboard if a client’s plans change. By giving members that flexibility to handle a pause on their own, gyms and studios cut down on inbound admin requests for holidays or injuries, reduce the temptation to cancel outright when life gets in the way, and give members one more reason to stay rather than churn. It’s a small self-service option that removes friction for members while easing the workload on staff.
Flexible Trainer Availability
Flexible Trainer Availability lets trainers set a recurring weekly schedule and then layer in date-specific changes, like blocking a day off or adjusting hours, without overwriting or recreating the whole calendar. Both recurring and date-specific availability can now be set at the same time, and when they overlap, the date-specific entry takes priority for that… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28812">Continue reading <span class="screen-reader-text">Flexible Trainer Availability</span></a>
Flexible Trainer Availability
Flexible Trainer Availability lets trainers set a recurring weekly schedule and then layer in date-specific changes, like blocking a day off or adjusting hours, without overwriting or recreating the whole calendar. Both recurring and date-specific availability can now be set at the same time, and when they overlap, the date-specific entry takes priority for that day while the recurring schedule continues to apply everywhere else. Staff manage this directly from the Dashboard Calendar’s Appointment Availability screen, and changes save automatically, no more manual save clicks, with a multi-day picker available to copy a schedule across several dates at once. Because clients self-book appointments in the Member App and Web Portal based on this availability, keeping it accurate matters directly to booking quality: conflicts are automatically hidden from clients, and the calendar updates dynamically as bookings come in. For gyms and studios juggling variable trainer schedules, this keeps the calendar clean, reporting accurate, and prevents the old workaround of creating dummy bookings just to block time.
Task Page Filters
Staff can now filter large task lists by staff member, customer status, tag, or task type. That makes it easier to cut through task overload and quickly find the specific tasks relevant to a given person or situation. For teams juggling a high volume of follow-ups and to-dos, these filters help them focus on what… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28810">Continue reading <span class="screen-reader-text">Task Page Filters</span></a>
Task Page Filters
Staff can now filter large task lists by staff member, customer status, tag, or task type. That makes it easier to cut through task overload and quickly find the specific tasks relevant to a given person or situation. For teams juggling a high volume of follow-ups and to-dos, these filters help them focus on what matters most instead of scrolling through an unsorted list. It’s a practical way to keep task management usable as your client base and task volume grow.
Pro App: Two Way SMS Conversations
Pro App: Two Way SMS Conversations brings real-time, two-way SMS messaging into the Glofox Pro App, so staff can text with leads and members while on the go instead of being tied to the Dashboard. Every conversation is centralized in Glofox, meaning a message sent or received from the Pro App shows up in the… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28808">Continue reading <span class="screen-reader-text">Pro App: Two Way SMS Conversations</span></a>
Pro App: Two Way SMS Conversations
Pro App: Two Way SMS Conversations brings real-time, two-way SMS messaging into the Glofox Pro App, so staff can text with leads and members while on the go instead of being tied to the Dashboard. Every conversation is centralized in Glofox, meaning a message sent or received from the Pro App shows up in the same thread staff would see from the main dashboard, giving the whole team visibility into a client’s communication history regardless of which device handled it. That consolidation matters for gyms and studios where trainers and front desk staff split their time between the floor and the front office, since no conversation gets lost between devices or team members. Staff can answer a question, confirm a booking, or follow up with a lead the moment it comes in, rather than waiting until they’re back at a desk. It extends the same conversational SMS workflow already available on the Dashboard to wherever staff happen to be working.
Scheduled Revenue Report Updates
Revenue reporting windows now extend up to a full year, giving owners and finance staff a much longer view for forecasting than before. Row-level drill-down behind projections lets them see exactly what’s driving the numbers, rather than working from a summary figure alone. Improved accuracy across discounts, memberships, and pauses means those projections better reflect… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28805">Continue reading <span class="screen-reader-text">Scheduled Revenue Report Updates</span></a>
Scheduled Revenue Report Updates
Revenue reporting windows now extend up to a full year, giving owners and finance staff a much longer view for forecasting than before. Row-level drill-down behind projections lets them see exactly what’s driving the numbers, rather than working from a summary figure alone. Improved accuracy across discounts, memberships, and pauses means those projections better reflect what’s actually happening in the business. Together, these updates give operators clearer, more dependable forecasting to plan around.