Product Updates
Track the evolution of our platform. Filter by release type, product, or timeline to find exactly what you’re looking for.
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28797">Continue reading <span class="screen-reader-text">ABC Insights for Glofox</span></a>
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it turns scattered performance data into a single, clear view for making smarter business decisions.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
Member App Redesign (Early Access)
A modern member app makes finding, booking, and getting to class feel effortless, with a new Home screen, simpler navigation, and smarter search.
Member App Redesign (Early Access)
The Member App Redesign gives members a modern app that makes finding, booking, and getting to class feel effortless.
A new Home screen puts upcoming bookings, progress, barcode check-in, and schedule shortcuts on the first screen, so the things members use most are always one tap away.
Navigation is simpler throughout, and location search now works by name, city, state, or postcode, which makes it easier for members to find the right studio or gym.
Multi-select schedule filters help members narrow the timetable to the classes they want, and a dedicated Credits purchase path makes buying credits clearer.
Sign-up is clearer too, with a progress bar and a confirm password step.
The redesign is in early access and available on request, with full release details coming soon.
Removal of Discounts on Active Memberships
Stay in control of every discount you offer, right up to the last payment, by removing a discount from an active membership at any time.
Removal of Discounts on Active Memberships
Removal of Discounts on Active Memberships keeps you in control of every discount you offer, right up to the last payment.
Staff can now remove a discount from an active membership in the Membership tab under Actions, which ends the remaining discounted payments right away. That means a discount applied in error, or one that no longer fits the member’s circumstances, can be corrected without cancelling and recreating the membership. Each removal is logged in the membership history with the date, time, and staff member, giving you a clear audit trail of who changed what and when.
The result is tighter control over recurring revenue and full visibility of every discount change.
HYROX Integration
Turn race day into a lasting member relationship. HYROX-affiliated gyms get official HYROX workouts, training plans, and Performance Hub sync in one app.
HYROX Integration
HYROX Integration brings official HYROX programming into one app for HYROX-affiliated gyms.
Gyms get real HYROX training, workouts, and Performance Hub sync, not a homemade version of race prep. Because official workouts, training plans, and Performance Hub sync live in one place, there is no separate system to build or maintain. Members move between race training and everyday workouts in the same app, which keeps them engaged well beyond race day.
In-app checkout is planned for a later release.
E-Agreements Reporting Update
Know which members and leads need follow-up first. Five new columns on the downloadable E-Agreements report add visit and lead context.
E-Agreements Reporting Update
E-Agreements Reporting Update adds five new columns to the downloadable E-Agreements report:
- Last Visit,
- Total Visits,
- Lead Source,
- Lead Entry Point,
- Lead Registration.
The update was driven by customer feedback and closes gaps customers specifically flagged in the report. With visit and lead context sitting beside agreement data, teams can more easily identify who needs follow-up first. Staff no longer need to cross reference a second report to understand how engaged a member is or where a lead came from.
The result is less operational friction and more flexible reporting from a single export.
Glofox and Kisi Single App Door Access
One app gets members through the door. Members unlock Kisi doors directly from the Glofox app, with no separate Kisi app to install or troubleshoot.
Glofox and Kisi Single App Door Access
Glofox and Kisi Single App Door Access lets members unlock Kisi doors directly from the Glofox app.
Members no longer need a separate Kisi app to open studio doors, so everything they need happens inside Glofox. With one less app for members to install, log into, and troubleshoot, studios and gyms can expect fewer access-related support tickets. The feature is now expanding to more Kisi customers after a successful pilot with early adopters.
The result is a smoother arrival for members and less access support work for staff.
ABC AI Agents Updates
Give members faster, more natural conversations and staff less friction, with updates across the ABC AI Agents Chatbot, Contacts and Inbox, Phone and Voice, and Connected Apps.
ABC AI Agents Updates
ABC AI Agents Updates bring improvements across four areas of ABC AI Agents.
In the Chatbot, conversations now appear in the Inbox immediately and persist across browser tabs, built on a new architecture that lays the groundwork for future features, including live handoff to staff.
Contacts and Inbox have a redesigned Contacts list and Contact Details experience, with major performance improvements for faster conversation search and filtering.
For Phone and Voice, configurable Pre-Connect Messages move required disclosures out of the AI’s greeting, giving callers a shorter, more natural start to the call.
Connected Apps has a refreshed experience that makes integrations easier to find, connect, and manage.
Restrict Cart Price Editing
Protect retail margin at the point of sale. Admins choose which roles can edit cart or retail prices at checkout.
Restrict Cart Price Editing
Restrict Cart Price Editing gives admins control over who can edit cart or retail prices at checkout.
Previously, front line staff could discount cart or retail prices at checkout without approval. A new role permission, configured under Staff, Roles, lets admins choose which roles can edit price at checkout, so discount authority stays with the right people. Fewer unauthorized discounts means retail and cart revenue tracks closer to list price.
The result is less revenue leakage and clearer accountability for pricing decisions at the front desk.
Restrict Next Payment Date Edits
Close a billing loophole and protect recurring revenue. Admins choose which roles can edit a membership's Next Payment Date.
Restrict Next Payment Date Edits
Restrict Next Payment Date Edits gives admins control over who can edit a membership’s Next Payment Date.
Previously, front line roles could push out a member’s Next Payment Date with no oversight, which created a billing gap. A new role permission, configured under Staff, Roles, lets admins choose which roles can make this change. The permission can be as open or as tight as each studio needs, so operators can match it to how their team works.
This protects revenue integrity by reducing the chance of missed or delayed charges caused by an unintended date change.
Pro App: Filter Events by Trainer
Find any trainer's schedule in seconds at the front desk. Admins and staff can filter the Pro App calendar by trainer across classes, appointments, and availability.
Pro App: Filter Events by Trainer
Pro App: Filter Events by Trainer lets admins and staff filter the Pro App calendar by trainer.
The filter works across the whole calendar, covering classes, appointments, and availability, not just one view. Front desk staff can pull up one trainer’s schedule instantly instead of scanning the full calendar, which speeds up everyday tasks like answering a member’s question or finding an open slot. This is especially useful for studios and gyms with larger teams, where a full calendar view can be crowded.
The result is a faster front desk workflow and less time spent searching during busy shifts.
Money Owed Report Updates
Recover failed payments faster by knowing who to contact first. Three new columns on the Money Owed report show failure history, recent visits, and payment methods on file.
Money Owed Report Updates
Money Owed Report Updates add three new columns to the Money Owed report, found under Reports, Money Owed.
- First Time Failed Payment shows at a glance which members are failing a payment for the first time versus a repeat failure.
- Last Visit lets staff cross reference payment issues with recent visits, so outreach can be prioritized for members who are still engaged.
- Payment Methods Used shows which payment methods are on file for each member, making it faster to diagnose and resolve the failure.
Together, the new columns help teams focus recovery efforts where they are most likely to succeed, without opening each member’s profile.
Late Cancellation Override via Class List
Give staff a fast way to make things right for a fair exception by waiving a late cancel fee and returning the credit in a single step.
Late Cancellation Override via Class List
Late Cancellation Override via Class List gives staff a fast way to make things right without punishing members for a fair exception.
Admins can now waive a late cancel fee and return the credit directly from the class list in a single step, so a genuine exception is handled in the moment at the front desk. If the decision comes later, the same override can be applied from the Pending Fees report. Overrides never appear in the Late Cancellations report, so your late cancellation data stays clean and reflects only the cancellations you chose to enforce.
The result is a quicker, more consistent way to handle exceptions while keeping your policy and your reporting intact.
No Show and Late Cancel: Unlimited Memberships
Stop losing revenue when unlimited members skip class without consequence by applying no-show and late cancel fees to unlimited members only.
No Show and Late Cancel: Unlimited Memberships
No Show and Late Cancel: Unlimited Memberships helps you stop losing revenue when unlimited members skip class without consequence.
Credit-based and pay-per-visit members already lose a credit or pay a fee when they no-show or late cancel, but at many studios unlimited members have nothing at stake when they miss a class they booked.
You can now configure no-show and late cancel fees to apply only to unlimited members, so every member has a reason to turn up or cancel in time. The result is fairer accountability across membership types and better protection for class capacity, without adding fees for members who already give up a credit.
Multi-Location Campaigns
Run brand-wide campaigns on your own schedule. HQ can schedule a campaign ahead of time, then edit or delete it any time before it sends.
Multi-Location Campaigns
Multi-Location Campaigns can now be scheduled, edited, and deleted directly from the Dashboard.
When creating an Corporate campaign, users can set a future date and time for it to send, and the campaign then appears in the Scheduled tab. Any time before send, Head Office can change the audience, schedule, subject, body, sender, and reply settings, or delete the campaign entirely. Changes cascade down to every targeted branch, so locations stay consistent without anyone rebuilding the campaign.
This gives multi-location operators a dependable way to plan communications in advance and correct them before they reach members. Requires XLerate.
First No Show Workflow
Catch a drifting member before one missed class becomes a pattern, with an automated follow-up sent the first time a member misses a class.
First No Show Workflow
The First No Show Workflow automatically follows up the first time a member misses a class.
A first missed class is often the earliest sign a member is starting to drift, so this is the point where re-engagement is still simple. The workflow supports email, SMS, push notifications, and staff tasks, so studios and gyms can meet members on the channel they are most likely to respond to.
It pairs with the First Booking and First Attendance workflows, which lets operators build a complete engagement journey from a member’s first class through every class after.
The result is earlier, more consistent outreach to members at risk of lapsing, with no manual tracking of absences by staff. Requires Elite or XLerate.
12 months of Exercise History on Mobile
Your clients can now see a full year of exercise history in their mobile app. Nothing changes on the web. You still see every client’s complete exercise history there, the same as always.
12 months of Exercise History on Mobile
Your clients can now see a full year of exercise history in their mobile app. Nothing changes on the web. You still see every client’s complete exercise history there, the same as always.
API: Overdue Invoices and Payment Links
Members can now see their overdue subscription invoices and get a secure payment link to pay them, all through a self-serve API flow built for member-facing apps.
API: Overdue Invoices and Payment Links
The Overdue Invoices and Payment Links API lets developers build self-serve payment recovery directly into a member-facing app or portal.
A member’s overdue subscription invoices can be listed in a single call, sorted by due date with the most recent shown first, so members can see exactly what they owe without contacting the studio. For any invoice that’s eligible to be paid this way, typically a past-due subscription invoice or a pending flexible invoice where flexible payment links are enabled, the API returns a secure payment link along with the invoice amount, currency, and a human-readable summary, so members can complete payment in a couple of taps.
This gives studios and their integration partners a way to recover overdue revenue without manual follow-up, while keeping the payment experience entirely self-serve for the member.
API: Payment Collector
A secure, PCI-compliant API for collecting, storing, and managing a member's payment methods, without your integration ever handling raw card or bank details directly.
API: Payment Collector
The Payment Collector API gives developers a secure way to collect, store, and manage a member’s payment methods without their application ever handling sensitive card or bank details directly.
Payment information is captured through a secure iframe, so sensitive data never touches your servers, helping you meet Payment Card Industry Data Security Standard requirements without building your own tokenization layer. The API supports two flows: the payment method collector, which tokenizes and stores a card or direct debit mandate for a later purchase, and the checkout payment collector, which collects payment and completes a cart purchase in a single step, including support for Google Pay, Apple Pay, and local payment methods such as Blik in Poland.
Developers can also retrieve a member’s stored cards, debit mandates, and full payment history through the same set of endpoints. This is especially useful for custom booking flows, membership signup pages, or point-of-sale integrations that need to collect payment without routing sensitive data through their own infrastructure.
Apply Discounts to Active Memberships
A well-timed discount, for a referral, an anniversary, or a member who's starting to drift, can be the difference between a canceled membership and a loyal one. Staff can now apply a discount directly to an active membership instead of only at checkout.
Apply Discounts to Active Memberships
Discounts on Active Memberships lets staff apply a discount directly to a member’s existing membership, not just at the point of signup. A well-timed discount, for a referral, a membership anniversary, or a member who’s starting to drift, can be the difference between a canceled membership and a loyal one.
From a member’s profile, staff open the Membership tab, select Add discount from the Actions menu, and choose a discount type, percentage or fixed amount, and a duration, all future payments or a set number of payments, along with an Applies to setting of either Checkout or Active Memberships. Once applied to an active membership, the discount takes effect automatically starting the member’s next scheduled payment, with nothing to adjust by hand and no risk of it slipping through. Active membership discounts are staff-applied only and don’t support promo codes, and every application is logged with the staff member’s name, date, and time for a clear audit trail.
This gives studios a direct, in-the-moment way to reward loyalty and step in before an at-risk member cancels, without waiting for a new checkout.
Self-Serve Meal Planner: Let Clients Manage Their Own Flexible Meal Plans
You can now give clients permission to build and update their own Flexible Meal Plan right from the ABC Trainerize mobile app. This is great for clients who want more independence, and you still keep full visibility and control over their plan at all times. This setting is off by default and works on a… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=30083">Continue reading <span class="screen-reader-text">Self-Serve Meal Planner: Let Clients Manage Their Own Flexible Meal Plans</span></a>
Self-Serve Meal Planner: Let Clients Manage Their Own Flexible Meal Plans
You can now give clients permission to build and update their own Flexible Meal Plan right from the ABC Trainerize mobile app. This is great for clients who want more independence, and you still keep full visibility and control over their plan at all times. This setting is off by default and works on a per-client basis, so you decide who gets access and when. Available with the Advanced Nutrition Coaching add-on and on Studio Plans.
Built-In Stripe Dispute Management
Submitting the right evidence before the deadline is the single biggest factor in winning a payment dispute and getting a member's money back, and that's hard to do well from a separate platform. Operators using Stripe can now view and respond to disputes directly inside Glofox.
Built-In Stripe Dispute Management
Stripe payment disputes are time-sensitive, and submitting the right evidence before the deadline is the single biggest factor in winning a dispute and getting the member’s money back. Managing that process previously meant emailing evidence back and forth with payment operations, since customers never had direct access to a Stripe dashboard.
Stripe Dispute Management brings the full dispute workflow inside the Dashboard instead. Operators can see the disputed amount, the stated reason, and the response timeline alongside the member’s Glofox payment history in one view, then respond to the dispute or accept it without leaving the product.
This removes the friction of routing evidence through email during a time-sensitive window and reduces the risk of missing a deadline because the request was buried in someone’s inbox.
Available automatically for all customers using Stripe payments.
First Booking Workflow
A new member's highest point of intent is the moment they book their first class, and it passes quickly if no one reaches out. Studios can now trigger an automated follow-up the instant that first booking happens.
First Booking Workflow
A member who has just committed to a class is in their highest-intent state, and that window closes fast.
The First Booking Workflow triggers an automated message the moment a member places their first booking ever with a location, meeting them right at that peak. The workflow supports email, SMS, push notifications, and staff tasks, so studios can reach members on the channel they’re most likely to respond to. A welcome message before the first visit sets expectations, reduces no-shows, and starts the relationship on a positive note.
For studios already using the First Attendance workflow, the two can be combined to build a complete onboarding journey: one message when the member books, a second when they check in, both firing automatically without manual follow-up.
Available on request for customers on Elite plans or with the XLerate Add-on.
Push Updates to Deleted Classes and Memberships from HQ (Enterprise Only)
A rebrand or terminology update shouldn't take 30-40 hours of manual restore-update-delete work just because some records were deleted. HQ admins can now push field updates to deleted class and membership records directly, without restoring them first.
Push Updates to Deleted Classes and Memberships from HQ (Enterprise Only)
A franchise or multi-location rebrand should be a single action, not an hours-long chore.
Previously, when HQ pushed a terminology or field update, deleted classes and memberships at target locations were skipped. If those records were later restored, they surfaced old branding, and the only workaround was to manually restore each record, apply the update, and delete it again, an approach that could take 30-40 hours of manual work on large rebrands. This update removes that workaround entirely.
From the HQ Dashboard or via Desk, admins can now select deleted entities when pushing a bulk update, and those records are updated in place without restoration. The toggle defaults to off, so existing behavior is unchanged for operators who don’t need it. For those who do, the result is a faster, safer rebrand process with no risk of a deleted record resurfacing stale content later.
Available for all enterprise customers.
Payment Method Notification
Catch unauthorized account activity before it becomes fraud. Members get an automatic email or SMS the moment a new bank account is authorized, with a PDF copy saved to their dashboard. Always on, no extra fee.
Payment Method Notification
Catch unauthorized account activity before it becomes fraud. Members get an automatic email or SMS the moment a new bank account is authorized, with a PDF copy saved to their dashboard. Always on, no extra fee.
AI Workout Builder: File Upload
You can now build a workout by uploading a file instead of typing everything out. This makes it easy to bring over content you already have, whether you are switching from another platform or just have a workout drafted somewhere else. Upload the file and our AI will turn it into a workout ready to… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=30040">Continue reading <span class="screen-reader-text">AI Workout Builder: File Upload</span></a>
AI Workout Builder: File Upload
You can now build a workout by uploading a file instead of typing everything out. This makes it easy to bring over content you already have, whether you are switching from another platform or just have a workout drafted somewhere else. Upload the file and our AI will turn it into a workout ready to use in ABC Trainerize.