Product Updates
Track the evolution of our platform. Filter by release type, product, or timeline to find exactly what you’re looking for.
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it… <a class="more-link" href="https://abcfitness.com/?post_type=release_update&p=28797">Continue reading <span class="screen-reader-text">ABC Insights for Glofox</span></a>
ABC Insights for Glofox
ABC’s flagship reporting product, ABC Insights, is now available to Glofox customers. Owners running multiple locations can use its centralized dashboards to compare performance across every studio or gym in one place. That makes it easier to spot what’s working and what isn’t, rather than piecing together numbers location by location. For multi-site operators, it turns scattered performance data into a single, clear view for making smarter business decisions.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
Short Term Passes
Clubs can now sell flexible access passes for 1 to 30 days, capturing revenue from travelers and short-term visitors with no long-term commitment, and opening a path to convert them into long-term members.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
AI Workout Builder (Beta)
Spend more time coaching and less time programming. AI Workout Builder gets you a personalized, ready-to-assign workout in minutes—built from your client’s real goals, history, and progress. Just type a prompt and it’s built right inside Trainerize.
Account Reconciliation Club Summary Report
Reconcile account activity with more confidence and a lot less manual effort, so finance and operations teams can prepare reports and answer account-movement questions faster. See beginning and ending active accounts for any period, and understand exactly how increases and decreases move your month-over-month totals. It’s all centralized in the new Account Reconciliation
Account Reconciliation Club Summary Report
Reconcile account activity with more confidence and a lot less manual effort, so finance and operations teams can prepare reports and answer account-movement questions faster. See beginning and ending active accounts for any period, and understand exactly how increases and decreases move your month-over-month totals. It’s all centralized in the new Account Reconciliation
Late Cancel & No Show Fee
Automated late cancellation and no-show fees help protect class capacity, enforce attendance policies consistently, and recover lost revenue from missed classes.
Late Cancel & No Show Fee
ABC Glofox now lets studios set up No Show and Late Cancel Fees directly from the dashboard, automating one of the most requested fee types among studios and gyms.
Owners define their own cancellation window and no show rules, and once those are set, fees are applied automatically whenever a member cancels late or fails to show, without staff needing to track attendance manually or have an awkward conversation about it. A 24 hour review window lets staff waive a fee when it makes sense, such as for a first time offender or a longtime member, so automation does not remove the ability to use judgment.
Every empty seat in a class represents lost revenue and a missed opportunity for someone on a waitlist, so studios typically set these fees in the ten to fifteen dollar range, turning missed attendance into predictable, recovered revenue.
The result for studios is fuller classes, faster moving waitlists, and consistent enforcement of policies across all staff and locations, without adding to the front desk’s workload.
Nonsufficient Funds Fee
NSF fees now charge automatically whenever a subscription payment fails, helping you recover lost revenue and reinforce payment accountability.
Nonsufficient Funds Fee
ABC Glofox now supports an automated Non-Sufficient Funds fee that charges whenever a recurring membership payment fails due to insufficient funds, removing a manual step that used to fall on studio staff.
Once a studio sets its NSF fee based on its own policy, the fee is generated automatically as a separate invoice linked to the failed payment, and it works alongside Glofox’s existing payment retry logic rather than replacing it. This means staff no longer need to track failed payments one by one, follow up with members individually, or decide case by case whether to charge a fee, since the policy is enforced consistently for every member and every location. Studios typically set this fee around twenty dollars, which helps recover revenue lost to failed payments while giving members a clear incentive to keep their payment details up to date.
For studios managing recurring memberships at scale, this closes a real gap between a payment failing and a studio actually recovering that lost revenue or the cost of chasing it down.
Maintenance Fees
Studios can now collect maintenance fees separately from regular membership charges, supporting long-term studio upkeep and equipment costs without raising membership prices.
Maintenance Fees
Maintenance Fees in Glofox let studios and gyms charge a separate fee to cover facility upkeep and equipment costs, without folding that cost into the base membership price.
Configured from Settings and Fees on the dashboard, studios can set up a recurring maintenance fee and choose when it first applies after a new membership begins, anywhere from day one out to a full year later, in increments of days, weeks, or months, so new members get time to settle in before the fee kicks in. The fee amount is fixed across all customers and shows up clearly at checkout in both the mobile app and web portal, so members see it before they commit rather than being surprised by it later.
Because it applies automatically to new recurring memberships once enabled, studios get steady, predictable revenue for long term costs without staff having to invoice for it manually or track due dates by hand. This gives studios a cleaner way to fund equipment and facility investment over time while keeping core membership pricing simple and easy to communicate to prospective members.
Payment Links
Secure, self-serve payment links let members pay overdue balances directly. Staff can generate links manually from member profiles, or trigger them automatically through the new Failed Subscription Payment workflow.
Payment Links
Payment Links in Glofox give members a secure, self serve way to pay off an overdue balance directly, without a staff member needing to process the payment manually or chase the member down by phone.
Staff can generate a payment link from a member’s profile whenever manual follow up is needed, or the link can go out automatically through the Failed Subscription Payment workflow as soon as a recurring payment fails. This means a studio does not have to choose between manual collections work and losing revenue to a payment that quietly fails and gets forgotten, since the system can prompt for repayment the moment it happens.
For members, it turns settling a balance into a quick self serve action instead of an awkward conversation with front desk staff.
For studios, it reduces the time staff spend on collections while helping recover revenue from failed or overdue payments faster.
Schedule Cancellations in the Pro App
Admins and receptionists can schedule future membership cancellations for any date right in the Pro App, capturing cancellation reasons on the spot and cutting down on front desk trips.
Schedule Cancellations in the Pro App
Glofox now lets admins and receptionists schedule a future membership cancellation directly from the Pro App, matching a capability that already existed on the dashboard.
Staff can open a client’s membership from their phone or tablet, select Cancel Membership, and choose the date the membership should actually end, which is useful for studios that enforce a notice period, like thirty or sixty days, before a cancellation takes effect. As part of the process, staff capture a cancellation reason on the spot, chosen from a fixed list such as price, moved away, medical, customer service, class schedule, membership upgrade or downgrade, and lack of use, so studios build a consistent, structured record of why members leave.
Because this can be done from the Pro App, staff do not need to walk a client to a front desk computer or ask them to wait while someone logs into the dashboard, cutting down on unnecessary trips and delays. The membership stays active and the member continues to be billed on their normal schedule until the scheduled end date arrives, so studios do not lose revenue during the notice period.
This keeps cancellation handling consistent across dashboard and mobile, while giving owners cleaner data on why members are leaving.
Historical E-Agreement Access
Admins and receptionists can schedule future membership cancellations for any date right in the Pro App, capturing cancellation reasons on the spot and cutting down on front desk trips.
Historical E-Agreement Access
Glofox now lets admins and receptionists schedule a future membership cancellation directly from the Pro App, matching a capability that already existed on the dashboard.
Staff can open a client’s membership from their phone or tablet, select Cancel Membership, and choose the date the membership should actually end, which is useful for studios that enforce a notice period, like thirty or sixty days, before a cancellation takes effect. As part of the process, staff capture a cancellation reason on the spot, chosen from a fixed list such as price, moved away, medical, customer service, class schedule, membership upgrade or downgrade, and lack of use, so studios build a consistent, structured record of why members leave.
Because this can be done from the Pro App, staff do not need to walk a client to a front desk computer or ask them to wait while someone logs into the dashboard, cutting down on unnecessary trips and delays. The membership stays active and the member continues to be billed on their normal schedule until the scheduled end date arrives, so studios do not lose revenue during the notice period.
This keeps cancellation handling consistent across dashboard and mobile, while giving owners cleaner data on why members are leaving.
Embed Web Content in the Glofox App
Studios can surface third-party tools and content right within community posts in the Glofox App, keeping members engaged in one place.
Embed Web Content in the Glofox App
Studios can now surface third-party tools and content directly within community posts in the Glofox App.
That means members don’t have to leave the app to access external resources their studio wants to share. Keeping everything in one place helps owners and staff keep members engaged with the app itself, rather than sending them elsewhere.
It’s a way to bring more of the member experience under one roof without adding extra steps for the people using it.
Support for Purchasing Credit Packs with Digital Wallets
Members can now buy credit packs with Google Pay or Apple Pay, completing the rollout of digital wallet support across every purchase type in the Glofox App.
Support for Purchasing Credit Packs with Digital Wallets
Members can now buy credit packs using Google Pay or Apple Pay, completing digital wallet support across every purchase type in the Glofox App.That means whether a member is buying a membership, a class, or a credit pack, they can check out the same fast way every time.
For owners, consistent payment options across every purchase type mean less confusion and fewer abandoned transactions. It’s the final piece in giving members a uniformly quick, familiar checkout no matter what they’re purchasing.