Upcoming Payment Changes for Products and Services

    • ABC Glofox
    • ABC GymSales
    • ABC IGNITE Sales and Hardware
    • Fitness BI/IGNITE Insights (standalone billing)

  • Currency
    We will require that new customers pay for our products and services in their local currencies where possible.

    Branding
    On your invoice and email communications, you will see our new ABC Fitness Logo, with our different product logos underneath.

    Local Entities
    Depending on your location, you may begin to see one of our other local wholly owned affiliates listed on your invoice, as your updated provider of our services. This change will not impact your services or support experience; however, you may see taxes assessed on your invoices that weren’t previously included.   Please update your records with the new billing entity name and tax registration ID as listed on your invoice.

ABC FITNESS CUSTOMER COMMUNICATIONS

Introducing Our New
Self-Serve Portal

We are thrilled to announce the rollout of our brand-new invoice template and payment portal, designed to streamline your payment experience and provide greater convenience and flexibility.

We understand that managing invoices and payments can sometimes be a hassle, which is why we have partnered with Chargebee to bring you our new Self-Serve Portal. This portal lets you manage your invoices and payments with a simple, easy-to-use interface. I don’t believe they have ever had this ability so we may want to re-word this. We do have a payment portal with Salesforce billing.

Here’s what you can expect from our new Self-Serve Portal:

  1. 1

    Easy Payment Process

    Making payments on your invoices is now simpler than ever. With just a few clicks, you can settle your invoices securely and conveniently.
  2. 2

    Download Previous Invoices

    Need to access your past invoices? No problem! The portal allows you to download and review your previous invoices anytime, anywhere.
  3. 3

    Manage Payment Methods

    Update your payment methods with ease. Whether you need to add a new credit card or update your billing information, the portal makes it effortless to manage your payment methods.
  4. 4

    Access Account Statements

    Stay informed about your account activity with access to detailed account statements. Keep track of your payments and invoices effortlessly.

We believe that our new Self-Serve Portal will enhance your experience with us, providing you with the tools you need to manage your account efficiently.

To get started, simply click on the link provided in your next invoice email, and you’ll be directed to the portal. If you have any questions or need assistance, our dedicated customer support team is here to help.

New Invoice
Payment Portal

  • By localizing currency options, we aim to simplify the payment process, particularly for our international clientele. For instance, European customers will now be able to settle their invoices in Euro. Moreover, this change may reduce the financial burden on our customers, as they will no longer incur foreign exchange fees on their end. We are also ensuring local tax compliance in additional jurisdictions.

  • Effective July 1, 2024

  • Payment Information: For existing customers, you will NOT have to re-enter your payment information.

    • If you would like to update your payment information please contact your Billing representative
    • For customers on billing deduction, your deductions will continue to be processed on the invoice due date, and no action is required.

For Questions,
please contact

Billing and accounting
ar@abcfitness.com
taxes
tax@abcfitness.com

Applicable Tax Regions

US States

  • NY
  • TX
  • NM
  • TN
  • WA
  • MA
  • AZ
  • PA
  • HI
  • WV
  • SC
  • OH
  • FL
  • SD
  • GA
  • CA
  • MS
  • CT
  • IL
  • AR
  • NJ
  • UT
  • CO
  • MO
  • NC
  • DC
  • AL
  • RI
  • NV
  • MI
  • IN
  • KY
  • ID
  • OK
  • WI

Canada

  • GST/HST for all where applicable
  • Provincial tax in Quebec (QST), and British Columbia (PST)

Australia

  • National GST for all - same rate

UK

  • National VAT for all

Ireland

  • National VAT for all