By: Bryan Smith
Valencia De Sheers joined the ABC family in April of 2012 as a Customer Care Rep. She was in the first remote trained class for operations. The smile in her voice and enthusiastic attitude is what earned her a promotion to Customer Care Floor Lead in August of 2013. Valencia thrives off of providing excellent customer service to our members and clients every day. Her motto is “Skies the limit.” Valencia has always had a desire to propel further in life which is why she earned her position as a Customer Care Supervisor in August of 2014.
Valencia lives in Spring Hill, FL with her 5 year old daughter Janae’. When she is not at work, her dedication is to her daughter; taking her to dance classes and volunteering at her school. She also loves to go jet skiing and spends a lot of time at the beach. In her new role, she will continue to push others to become great customer service reps to our members and clients.