Defining Member Experience Part 3: Chelsea Perkins of Club Fitness
Welcome to Part 3 of our series on defining the member experience for gyms. Joining our podcast is Chelsea Perkins, Executive Office Manager, and Director of Administration at Club Fitness. In this podcast you’ll hear about back office processes and flexibility, all while keeping the human-to-human connection element at the forefront of member experience.
[0:50] Kelly introduces her guest for this episode – Chelsea Perkins
[2:40] Chelsea shares some of her personal journey in the fitness industry and how things have evolved to meet experience demands on the modern day fitness consumer
[5:06] Chelsea shares what her and her team do in the back office to create a better member experience
[11:34] Chelsea talks about the importance of flexibility and how that brings about a better member experience in Club Fitness
[13:38] Chelsea provides an example of how passion and flexibility directly impacted a member’s experience in Club Fitness
[15:54] How does member experience lay into the theme of Club Fitness: “celebrating the uniqueness of every body”?
[17:56] What is the future of member experience at Club Fitness? Chelsea explains.
[20:01] Kelly and Chelsea close out
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