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customer experience

Podcast Episode: Defining Member Experience Part…

We’re kicking off a three-part series on defining member experience with Adam Zeitsiff, President and CEO of Gold’s Gym. Adam joins Kelly to discuss how to take a personalized approach…
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Podcast Episode: Dan Collins – Getting…

” Dan Collins is the Chief Operating Officer at Charter Fitness, a results-focused club brand with locations in and around Chicagoland. Join Kelly and Dan as they dive into Dan’s…
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Podcast Episode: Eddie Tock — A…

” Eddie Tock is the CEO of REX Roundtables for Executives, a global organization focused on bringing together top level executives and leaders to share ideas and experiences to help…
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Podcast Episode: Joel Tallman and Jeff…

” Joel Tallman is the President and CEO of MUV Brands LLC, and Jeff Carlson is the Managing Partner of MUV Fitness, Washington and Oregon. From three letters on a…
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Podcast Episode: Sunil Saha — Gamification…

” Sunil Saha is the Co-Founder and CEO of Perkville. After completing his undergraduate studies at Stanford, Sunil went on to work with Internet companies such as Yahoo and LinkedIn…
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Podcast Episode: Chuck Runyon — Empathy…

” Chuck Runyon is the CEO of Self Esteem Brands, LLC, and Anytime Fitness, the world’s fastest growing gym brand. Since its founding in 2002 in a small town in…
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How To Grow Health Club Business…

” Recently, Kelly Card with ABC Financial Services, and Adam Stokar explored the topic of CRM, marketing automation, and artificial intelligence for health clubs and gyms on the Fitness Industry…
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How Automation and AI Improve the…

” Adam Stokar is the Founder and President of Club OS. Growing up, Adam enjoyed video games and sports, and as he got older, he realized that his interests had…
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Health Clubs Need To Understand Customers,…

” Happy 2019 fitness colleagues and friends. I am sure you are geared up for a big January this year and wish you the best in executing your 2019 strategies.…
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