Case Study: Multi-location Health Club Boosts Revenue After Implementing ABC Financial

It began when family members decided to open a health club over 25 years ago in the Northeast. Today, owners of that health club have 10 plus locations, and plan on adding more clubs in 2018 & 2019. They employ approximately 1,000 staff members who strive to ensure the more than 100,000 gym members enjoy their fitness experience.

The Problem

Member billing is always a primary concern for gym owners. Aside from that, additional challenges include how to check-in members and manage recurring services like personal training or tanning. This was particularly a challenge for the health club. With more than 100,000 members, it was important for them to ensure a smooth check-in process. Additionally, scheduling and check-in for personal and group training was also a concern.

The health club offers top of the line services to its members. Some of these services include a juice bar, towel service, and even a cinema. However, services like these require a Point of Sale system to manage inventory, product management, and sales transactions. This type of setup and management can be a tedious process and was a major pain point for the health club. They were spending hours daily managing POS inventory. Other business challenges the health club needed help with included:

• Member billing
• Member check-in 
• Recurring services such as personal training and team training 
• Employee payroll 
• Reporting 
• Setting up a new club – implementing hardware, software, and training. Making changes to dues and annual fees

The Results

ABC’s products and services were the exact solution they needed. The health club saw these results immediately after partnering with ABC Financial:  

• Revenue increased by 14% in December 2017 compared to December 2016
• Check-ins increased by 18% in January 2018 compared to January 2017
• Personal training revenue increased by 10% in January 2018 compared to January 2017

ABC Financial provided the health club with a dedicated Account Executive to assist with all questions regarding software, agreements, billing, hardware, and more to ensure long term success.

“We could not imagine doing business without them. They’re integrated into so many areas of our business, not just as a software provider. Literally every single transaction a member has and all of our employee payroll data is done through ABC. And as our business has evolved over time they have evolved with us.”

— Owner of the health club

Want to learn what ABC Fitness Solutions’ gym management software can do for you? Sign up for a demo of ABC’s software, here.